Customer Service & Telemarketing Associate

Job description

About Us

ShopBack's eCommerce loyalty & discovery platform currently powers Taobao, Expedia, Lazada, ZALORA and more than 1300 eCommerce merchants. We now provide cashback rebates to over 2 million users and are aggressively focused on growing & dominating the landscape.
 
With a close-knit team of 100 across 5 markets, our team comprises management and experts from top companies such as Mckinsey & Co, Credit Suisse, Lazada, Zalora, Groupon and SingPost eCommerce. We have global ambitions and are up against international incumbents in a rapidly emerging field!
 
Looking to expand our A-Team for exciting times ahead!

 

Responsibilities:

  • Outbound calls
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints.
  • Communicate and coordinate with internal departments.

Requirements

  • At least 6 months' experience in CS and/or telemarketing
  • Knowledge of call center telephony and technology
  • Good data entry / keyboard skills
  • Pleasant personality
  • Patient